Access Technical and Academic Support at Dedoose

FAQs

Supporting the Dedoose user is critical to our mission—satisfied users who are getting the best out of Dedoose. Below are the most frequently asked questions we receive specific to the app.

Accessibility
Features

Does Dedoose support screen readers?

Dedoose supports MSAA (Microsoft Active Accessibility) for screen readers. Any MSAA compatible screen readers will work with the application.

Does the Desktop App require an internet connection?

Yes! Because Dedoose is cloud-based, the Desktop App requires an internet connection to connect to your project data.

How do I deactivate a user on my account temporarily?

Users on an account can be deactivated with the following steps:

Click on the Account button
Click on a user
Click Edit User
Click Disable
Click Submit ‍

This will prevent them from logging in, keep them tied to your account, and will prevent any charges for them from being triggered on your account.

I forgot my password or I want to create a new password.

To reset your password, make sure that you have access to the email account linked to your Dedoose account. If you do not, please contact our support team at support@dedoose.com for help resetting the password.

Click the 'Forgot Password' button on the bottom of the Login page.
Enter either your Dedoose username or email address. Hit Submit.

If you enter your email address, make sure that it is the one linked to your Dedoose account. If not, the system will not register that you have an account. You will then receive an email with a new randomly generated password to log in with.

Are there additional fees for audio and video?

How do I edit a docx file already in Dedoose?

You can edit a docx file with the following steps:

Open the docx file in Dedoose
Click the lock icon on the top left of the file
Edit the document
Click lock icon once more to finalize the changes, confirming them

How do I import a project back up or QDPX file?

You can import a project with the following steps:

Click the Home tab
Click Import Data
Click Import Project
Input the password used to secure the back up file (if applicable)
Click Submit

How do I export a project back up or QDPX file?

You can import a project with the following steps:

Click the Home tab
Click Export Data
Click Export Project
Select any options you'd like include
Click Submit

How do I delete a media file or change the title and/or description?

When viewing a document, there is an ‘Edit Media’ icon in the header (it looks like a cog or snowflake). Click this button to open an 'Edit Document' panel. Here you can modify the document title or description and click 'Submit' to save. Or, you can delete the document by clicking the 'Delete Document' button in the lower left corner of the panel.

I have missing data in my descriptor file; can I still import the file to Dedoose?

Yes. When importing descriptors to Dedoose, a validation check review screen is presented before you can submit the data to the system. If data are missing, there will be a warning in the error section that identifies any missing data as 'Not a valid option.' Regardless of any errors, the data can still be imported by clicking 'Submit.'

What file formats can I import to Dedoose?

You can import text, audio, and video files into Dedoose. Here are the different formats accepted. If your files have a different format that is not currently supported, converting them to a supported format will allow for import.

Supported text document formats include: .doc, .docx, .rtf, .txt , and .pdf.
Supported spreadsheet formats include: .xls, .xlsx, and .csv. These can all be directly imported to the Descriptor Workspace and code tree depending on your needs.
Supported audio file formats include: .mp3, .wav, m4a, and .wma.
Supported video file formats are currently limited to .mp4.

How do I export a project back up or QDPX file?

You can export a project with the following steps:

Click the Home tab
Click Export Data
Click Export Project
Select any options you'd like to include
Click Submit

Can I collaborate with other people in real time?

Yes, every Dedoose plan comes with real-time collaboration included. You can collaborate with any other Dedoose user in the world by navigating to the project of your choice, clicking on the "Access" workspace, and then inputting their Dedoose account email address. After they accept the invitation, you will be able to work on the exact same project and see each other's work. You can also place people in different Access Groups if you'd like to limit certain functions or areas of the project from an individual.

What data visualization features does Dedoose have?

Dedoose offers dozens of pre-built data visualizations via the Analyze workspace. You can view your qualitative coding and themes in relation to demographic or quantitative data, explore code relationships and co-occurrences, run quantitative analyses such as ANOVA and T-Tests, and build your own interactive charts to dig into your data and build your findings.

Can I download Dedoose to multiple computers or different operating systems?

Yes! Dedoose operates seamlessly between Mac, PC, and Linux operating systems. Unlike traditional software, you can download Dedoose on multiple computers to access your data and projects.

What mixed methods and quantitative capabilities does Dedoose have?

Dedoose allows you to integrate and connect your qualitative data with any associated quantitative, demographic, and/or categorical data in your study. You can choose to perform quantitative analysis on your quantitative portion of your dataset via the Analyze workspace, as well as visualize the connections between your qualitative themes. For more on quantitative features, check out this webinar.

What export options do I have?

We believe your data are your data and therefore should be easily accessible to you outside of Dedoose. You can export nearly anything in Dedoose to both Excel and Word document format (e.g, a coded interview, coded excerpts, etc.). There are also options to export the entire project via QDPX in the event you wanted to switch to a different software.

‍

What are the user groups for and how do I use role-based permissions?

A number of predefined user Access Groups are available to project creators so they can control levels of access to the project data. To use them, the project creator goes to the Access workspace of the project, chooses the Access Group they would like to add, and then selects "Add User" to choose which Access Group you want them in. Each user invited to a project can be moved into a different group at any time by the project creator.

How do I add users to my project?

All additions take place in the Access workspace of a designated project. When attempting to add a user, the system will prompt you for an email address.

If the email address is already associated with a Dedoose account holder, you will have the option to invite them to be linked to your project. Select a group, send the invite and, if they accept (they will get an email invitation), they are in and ready to go.
If the email is not found to be associated with a Dedoose account holder and you are the admin of your account group, you will have the option to create (and pay for) an account for the new user, or invite the individual to create their own Dedoose account and then be linked to your project.
Finally, the Dedoose support team can always assist. Send us a note to support@dedoose.com

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FAQs

Does Dedoose support screen readers?

Does the Desktop App require an internet connection?

How do I deactivate a user on my account temporarily?

I forgot my password or I want to create a new password.

Are there additional fees for audio and video?

How do I edit a docx file already in Dedoose?

How do I import a project back up or QDPX file?

How do I export a project back up or QDPX file?

How do I delete a media file or change the title and/or description?

I have missing data in my descriptor file; can I still import the file to Dedoose?

What file formats can I import to Dedoose?

How do I export a project back up or QDPX file?

Can I collaborate with other people in real time?

What data visualization features does Dedoose have?

Can I download Dedoose to multiple computers or different operating systems?

What mixed methods and quantitative capabilities does Dedoose have?

What export options do I have?

What are the user groups for and how do I use role-based permissions?

How do I add users to my project?

Platform

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Data Support & Analysis

Security

Cloud-based

Interactivity

Collaborative

Accessible

360° Customer Support

Pricing

Benefits

Market Research

Product Research

Medical & Healthcare

Education

Government & Public Policy

Evaluators

Market & UX Researchers

Health Researchers

Government &  Public Policy

Government &  Public Policy